Terms of Use


This Privacy Policy (“Policy”) explains Rainbow Properties Limited’s (“Rainbow Properties”, “our”, “we”) approach to the Personal Data we collect, use and otherwise process, and the circumstances under which we may disclose that information to 3rd Parties.

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data. This Policy supplements the other notices and is not intended to override or replace them.

Please note that our Website and Services are not intended for children (those aged 13 and under). Rainbow Properties do not knowingly collect Personal Data relating to children.

This Policy was last updated on 4th May 2020.

1. Your Rights

This Policy covers Rainbow Properties’ collection, processing and use of personal data when you use this website.

Rainbow Properties identifies itself as a Data Controller under UK and European Data Protection law. As such, we are responsible for upholding your rights as a Data Subject. This Policy will set out these rights as clearly as possible and will explain how to contact us or a competent authority if you have any enquiries or complaints.

You have the right to contact us in order to request the restriction of processing, to manage consent, to correct, or to erase your personal data at any time, where relevant. Any questions regarding this Privacy Notice, or if you wish to request a copy of your personal information, an email request should be sent to our Data Protection Officer via:


Rainbow Properties adhere strictly to our legal duty to protect any personal information we collect from you. You may lodge a complaint with the Information Commissioner’s Office (ICO) in the event you determine that we are not in compliance with applicable Data Protection law.

Rainbow Properties does not capture or store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email, or by using an electronic form, or enquiring about any of our services. In these circumstances, the personal information that you give us will only be used to provide the information or service you have requested.

Personal information is not disclosed to third parties unless this is indicated on the web page and / or relevant form at the point of collecting information from you, or as required by law.

2. How and why we use/share your information

Legal Basis for Collection Your Personal Data:

Rainbow Properties will only collect your personal data in the following circumstances:

Where you have asked us to do so, or consented to us doing so, normally by accepting the app T&Cs

Where we need to do so in order to perform a contract we have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

How we may use the information we collect you:

To optimise your User experience on the website;

To contact you for administrative purposes regarding any service you have signed up for. For example, we may wish to notify you that a particular service has been suspended or the terms and conditions of a relevant aspect of your service are changing.

For the avoidance of doubt, we will not contact you for promotional purposes, such as notifying you of new services unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

Sharing your information

Depending on how and why you provide us with your personal data. We may share it in the following ways:

We may disclose personal data if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the website’s visitors.

Service Providers and Data Partners

Our service providers perform a variety of administrative and practical services such as buildings or fixtures maintenance or service. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request. Similarly, we only supply our data partners the minimum amount of personal data they need to fulfil their requirements. When sharing data with our service providers and data partners we stipulate that they protect this information and that they not use it for any other purpose.

We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject.

International Transfers

Please note that some of data infrastructure partners are Cloud services based outside of the UK. Where we transfer your data to a service provider or data partner that is outside of the UK, we ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a Data Subject be upheld.

3. What information do we collect?

Where this Policy refers to ‘Personal Data’, it is referring to data about you (or other living people) from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

Data we collect from you when you use our Website

If you provide it to us on our ‘Contact Us’ page, we may collect the following information about you:


E-mail Address

We shall also collect information about you when you visit our Website through cookies. The following are examples of information we may collect:

Information about your device, browser or operating system

Your IP address

Information about links that you click and pages you view on our Website

Updating your information

If you want to update the information you have previously given to us, you can contact Rainbow Properties at info@rainbowproperties.co.uk

4. How long do we keep the information for?

We will hold your personal information on our systems only for as long as required to provide you with the service you have requested.

Where you sign up to receive e-mail marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving e-mails in order to ensure that we continue to honour and respect that request.

5. Security

Rainbow Properties takes the protection of your information very seriously. We use encryption (TSL) to protect your personal data when appropriate, and all the information provided to Rainbow Properties is stored securely once we receive it. Rainbow Properties may store your personal data on secure servers either on our premises or in secure 3rd Party data centres.

6. Cookies

What is a Cookie?

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

For further information on cookies please visit http://www.aboutcookies.org.

How to find and control your cookies

Some websites use technology which includes cookies. You may adjust your device’s web browser settings to refuse all cookies. However, please note that because cookies are widely used, disabling the use of cookies in your web browser may interfere with full use of various websites.

Please note, that if you use multiple browsers you will need to opt out of receiving cookies on each device and for each browser. Also, if you change devices or delete cookies from your device you will need to repeat this opt-out process.

Rainbow Properties’ cookies

During the course of any visit to our Website, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Our Website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use our site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for Rainbow Properties and providing other services relating to website activity. Google may also transfer this information to third parties when required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google and no personally identifiable information will stored. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Website. By using the Website, you consent to the processing of anonymous data about you by Google in the manner and for the purposes set out above.

As a business we use a number of Google services which enable us to understand you better which in turn means we deliver a more appropriate and relevant service to you. We may from time to time use remarketing tools within Google Analytics and implement the Google Display Network to advertise online which means third-party vendors, including Google, may show our adverts across the internet. We, and third-party vendors, including Google use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookie) together to report how your ad impression and other uses and interactions relate to visits on our site. We also utilise the Google Analytics Demographic and Interest reporting tool from which we may gather information such as age, gender and interests that are already held by Google to understand who is visiting our site and the best way to serve you relevant content. No personally identifiable information will be collected and all demographic information is anonymous.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please not that if you do this you may not be able to use the full functionality of our website. By using the Website, you consent to the processing of anonymous data about you by Google in the manner and for the purposes set out above.